Receipt Is Required for Guarantee To Be Valid
This guarantee is for hardy nursery stock only which includes trees, shrubs and evergreens (excluded are non-hardy or sensitive items such as Japanese maple, roses, ground covers, fruit trees, fruit bushes, topiaries, annuals, perennials, tropicals, house plants and hanging baskets).
All hardy nursery stock planted by Atrium is guaranteed 100% for 1 year if customer purchases the standard guarantee or 2 years if customer purchases the premium guarantee. If nursery stock dies within 1 year from original date of purchase the customer receives a one time credit of 100% of the purchase price plus 100% of the planting price which can be applied toward the repurchase of hardy nursery stock only (trees, shrubs, or evergreens). Time frame is extended to 2 years if premium guarantee is purchased. Sale merchandise may be excluded.
Any tree or shrub sold at 40% off or above is not guaranteed, unless planted by Atrium.
All hardy nursery stock not planted by Atrium is guaranteed 50% for 1 year. If nursery stock dies within 1 year from original date of purchase the customer receives a one time credit of 50% of the purchase price which can be applied toward the repurchase of hardy nursery stock only (trees, shrubs, or evergreens). Nursery credits cannot be applied to non-nursery items. Customer is required to return dead nursery stock to receive credit. Sale merchandise may be excluded. No cash refunds will be given.
Mechanical or animal damage voids guarantee. Nursery stock must be planted in the ground for guarantee to be honored. The guarantee is voided for any tree or shrub planted in a pot or anywhere above ground. The guarantee is voided when the burlap and wire around the tree/shrub is removed.
Customer assumes full responsibility for location of property lines and all utilities, including but not limited to electric, telephone, gas, sewer, water, irrigation, cable TV, pet fence, etc. Customer is responsible to call J.U.L.I.E at least 48 hours in advance of planting date (1-800-892-0123). Customer is responsible to ensure that the nursery stock is suitable for their yard conditions to ensure proper health.