The purpose of the warranty is to cover you in the event your guaranteed tree or shrub dies within the first year. As the warranty states we guarantee dead trees and shrubs. Trees are living things with natural flaws and imperfections. We cannot guarantee items if they are not dead. Trees/shrubs that have brown spots or a few bare branches are not dead and are not covered under the warranty. If after reading this information you still have questions, please don’t hesitate to ask. Also, please note that we will not make house calls to look at the health of a tree. Please provide as many photos as you need that reflect the trees current state.
- For evergreens: the item must be completely or mostly brown.
- For deciduous trees/shrubs: the item must be at least 75% dead.
- Smaller and/or less numerous leaves.
- Premature fall coloring.
- Premature dropping of leaves before fall.
- If it is an arborvitae, it will turn brown in the middle in the fall.
- dead lower branches are normal the first year for both evergreen and deciduous plants.
- dead inner branches are also normal. Cut them – the tree will recover, but this may take a year or two.
- Brown spots.
Dead branches are normal the first year of planting. Particularly on the lower branches. Your item is not dead and will not be replaced for dead lower or middle branches. If the branches are cut, the tree will usually recover. NOTE: it takes a tree about 3 years to fully recover from a transplant.
PLEASE NOTE: Many tree and shrub varieties do not get any leaves until nearly June. Please do not attempt to pursue a warranty until the appropriate time has passed. Some of these varieties include, but are not limited to:
Rose of Sharon; Trumpet Vine; Hydrangea; Barberry; Redbud; Oak Tree; Maple trees